Frequently Asked Questions
What does "bed to bed" medical evacuation mean?
Our medical team will accompany the patient from beginning of the journey (which usually is hospital bed or the bed at your home). Together with the patient, our medical team would then proceed to head towards the airport using an ambulance. Our team would always be the patient throughout the tarmac process and the flight. Our team would only ends their care when handover process is done and patient has been accepted by the receiving hospital (in the hospital bed) or other receiving facility.
What forms of payment does ADI International accept?
We accept Cash, T/T Transfer or Credit Card payment. Our operation is based on US Dollars. However, should you require any conversion (SGD or Rupiah), we would love to be fair to you and use the middle exchange rate applicable on the day of activation.
Will you accept insurance payment?
Unfortunately, we do not accept insurance payment currently. We would suggest for our clients to deal with us directly and request for reimbursement from the insurance company. The reason is that we would love to keep our cost (administration & financing cost) low so that we can offer you the best price.
What do I need to engage you for your service?
Email or Whatsapp us the photo of medical report of the patient, photo of patient's passport & photos of companions' passports. Our team would follow up with you and assess the necessary arrangements required. For air ambulance service (private jet), within as quick as 6 hours, medical evacuation/repatriation process can be started.
Can I bring liquid through hand carry when traveling using private jet? And how much luggage can I carry?
Yes, liquid (e.g. milk or medicine) within moderate amount can be brought over through hand carry when traveling by our private jets. Each passengers may bring at least 1 hand carry bag & 1 big sized luggage. However, please take note that in certain cases, smaller space on the aircraft is available due to more medical equipment required by the patient.